Please stop by the Registration to check-in to Voices25. Registration will be located at the Alexander Ballroom Foyer.

Join us in Market Table, lower level, where attendees can enjoy a variety of breakfast offerings including made-to-order omelets, fresh fruit and cheese selections, and specialty mixed beverages.

Change starts from a single ignition point— conversations.

Welcome to Voices25, where we challenge the status quo and spark what’s next for healthcare. Authenticx Founder and CEO Amy Brown will share emerging trends and a vision for the future of conversation AI, including why humans play a crucial role.  Conversation AI is fueling strategic evolution across the industry and Amy will share why the next wave of innovation demands that we listen, learn, and lead differently.

What’s next in the future of conversation intelligence? In this opening session, you’ll hear from Authenticx Chief Product Officer, Eric Prugh, as he walks through exciting updates happening here at Authenticx and continue to reimagine what’s possible with your conversation data.

Explore practical ways to ignite change with your conversation data through a series of facilitated discussions.

During this session you will have the opportunity to meet fellow healthcare leaders and hear their experiences, challenges, and perspectives.

The Nourishment Hub offers continuous selection of snacks and beverages throughout the day, ensuring that attendees remain energized and focused during Voices25. Grab a snack at anytime!

When you’re trying to ignite change—whether for your customers, your team, or a larger mission—your ability to influence others is essential. And influence begins with storytelling.

In this high-energy keynote, Dr. Sally Perkins reveals what neuroscience teaches us about how stories shape human decision-making. You'll walk away with powerful storytelling principles that engage both head and heart—and move people toward meaningful change.

Enjoy lunch with us at the Market Table. The menu includes wholesome salads, handcrafted sandwiches, and light entrees perfect for a midday meal.

Join one of Authenticx's Senior Storytellers, Dr. Olivia Beaty, for an experience exploring how a single caller’s voice can illuminate system-wide friction. You’ll learn practical ways to design an immersive workshop that brings a patient’s chronological journey to life and shows what's working, what's breaking down, and why it matters.

Gain practical tools to turn empathy into insight, and insight into cross-functional action to improve patient experience.

Join the Authenticx Storytelling Team for a dynamic session designed to equip you with practical steps to craft compelling, data-backed stories—ones that avoid data dumping and instead highlight actionable opportunities to improve the patient experience.

Discover how to thoughtfully blend and sequence quantitative and qualitative data in ways that are vivid, relatable, and strategically aligned. You’ll also learn how story-led facilitation can spark meaningful engagement and drive collaborative problem-solving.

This session will review what AI is... and what it is not. With it often reported that up to 80% of AI projects fail, we’ll discuss why it’s critical AI projects set clear goals and intended outcomes.

Join Authenticx Chief Technology Officer Michael Armstrong to highlight key ways to successfully implement and leverage AI capabilities to drive positive impact in healthcare.  

Let’s face it, your quality program is already trapped in the past. You have to transform what you’re doing today to future-proof your systems in a new age of AI. Join us to discuss how LLMs are a powerful tool to identify operational issues, uncover difficult discussion topics, and empower your agents with unprecedented context and feedback.

The Nourishment Hub offers continuous selection of snacks and beverages throughout the day, ensuring that attendees remain energized and focused during Voices25. Grab a snack at anytime!

Learn from peers who are navigating their data journey with Authenticx.

Authenticx Vice President of Client Success, Sarah Hankins, will facilitate an engaging discussion to highlight how teams are finding success by accelerating how they are using conversation data to achieve their goals and improve business outcomes.

Authenticx invites you to unwind in the sophisticated ambiance of The Gallery at the Alexander. Surrounded by curated art and creative energy, enjoy handcrafted cocktails, elevated small bites, and the company of colleagues and collaborators who, like you, believe in the power of great conversation.

Join us for an after hours evening event at Punch Bowl Social. Located just down the street from the Alexander come enjoy a lively atmosphere of food, cocktails, and games! 

Please stop by the Registration to check-in to Voices25. Registration will be located at the Alexander Ballroom Foyer.

Join us in Market Table, lower level, where attendees can enjoy a variety of breakfast offerings including made-to-order omelets, fresh fruit and cheese selections, and specialty mixed beverages.

Jack Lampka is a global AI expert with experience spanning tech, pharma, and startup environments. In this keynote session he will discuss: 

• What is AI? 
• How can companies succeed with AI? 
• What are the seven AI sins that executives, business users, and developers commit? 
• Why is it crucial to answer the question “What's in it for me?” 
• What role does change management play? 

The Nourishment Hub offers continuous selection of snacks and beverages throughout the day, ensuring that attendees remain energized and focused during Voices25. Grab a snack at anytime!

The rapid rise of AI presents powerful opportunities and serious responsibilities. From state-specific legislation and evolving FDA guidance to global privacy standards, the regulatory environment is in constant flux.

In this session, Chief Privacy Officer Kip Zurcher and General Counsel Erika Sylvester will break down the key developments that matter most to healthcare organizations. You'll walk away with a clearer view of the current legal and ethical landscape, insights into what's coming next, and practical guidance for preparing your teams to innovate responsibly.

In this candid and energizing customer panel, hear from healthcare leaders who are moving beyond the noise to take real ownership over how insights are interpreted, operationalized, and acted upon.

Together, we'll explore the hard truths of innovation: Why "instant gratification" from flashy tech is often a myth, and why managing organizational change is challenging, but worthy. You will hear battle-tested and true stories from the front lines of humans leading humans.

Enjoy lunch with us at the Market Table. The menu includes wholesome salads, handcrafted sandwiches, and light entrees perfect for a midday meal.

Join us for a crash course to equip you with practical prompt strategies to turn your healthcare data into meaningful narratives. We’ll explore how to guide AI with intentional, well-structured prompts that surface key themes, highlight trends, and summarize findings.

This hands-on workshop will cover:

• How to craft prompts that give you more than generic answers from Copilot, ChatGPT, or Authenticx’s own KBo
• Tips for refining your prompt strategy to pull sharper insights from conversations
• Real-world examples of using KBo to summarize themes, build spotlights, and create report-ready summaries

As you plan for your afternoon departure, feel free to enjoy the Nourishment Hub that will be available for snacks until 5:00 PM